Shipping policy

📦 Pine Centre — Shipping & Delivery Policy

At Pine Centre, we take pride in delivering your furniture safely, on time and with the highest level of care. All deliveries are handled directly by our own team, ensuring a reliable and professional service from start to finish.

🚚 Delivery Method

We deliver all orders using our in-house delivery team.
This means:

  • No courier companies are used
  • No tracking numbers are issued
  • Delivery updates are provided directly by our team via email or phone
  • Your furniture is safely handled throughout the entire journey

For any delivery enquiries, you can contact us anytime at:
Email: (your email)
Phone: (your phone number)

🗺️ Delivery Areas & Fees

Pine Centre delivers across the whole of England, including Wales.

Delivery fees:

  • Within 30 miles: Standard delivery fee
  • Over 30 miles: An additional £20 delivery charge applies

You will be informed of all delivery charges before your order is finalised.

⏱️ Delivery Timeframes

Our standard delivery time is:

  • 7–14 business days for all items
  • Custom or made-to-order items follow the same timeframe unless stated otherwise

If delivery is delayed beyond this timeframe, Pine Centre takes full responsibility and we will keep you updated throughout the process.

📅 Delivery Scheduling

Once your order is ready, our team will contact you to arrange a convenient delivery day and time.

Delivery hours:
Monday – Saturday: 9:00 AM – 6:00 PM

We currently do not offer:

  • Express delivery
  • Same-day delivery
  • Overnight shipping

🏠 Delivery & Assembly

We offer a complete delivery service that includes:

  • Delivery to ground floor, first floor, or upstairs — wherever you need it
  • FREE professional assembly of all furniture items
  • Safe, careful placement of your products in your chosen room

You do not need to worry about extra charges or difficult installations — our team handles everything.

🔄 Re-Delivery Policy

If a delivery attempt cannot be completed due to scheduling or access issues:

  • No re-delivery fee will be charged
  • Our team will contact you to arrange a new delivery date at no additional cost

Your satisfaction matters to us, and we do not penalise customers for genuine delivery challenges.

🛠️ Damaged or Incorrect Items

If your order arrives damaged or incorrect, please notify us within 24–48 hours.
Send your order number and photos to:

Email: (your email)

We will provide a replacement or an appropriate solution as soon as possible.

🌿 Thank You for Choosing Pine Centre

We appreciate your trust in us to furnish your home.
For any questions about our shipping or delivery services, feel free to contact us anytime — our team is here to help.