FAQs

📌 Frequently Asked Questions (FAQ)

Pine Centre — Furniture & Home Living Store

🛒 ORDERS & PRODUCTS

What products does Pine Centre offer?

We offer a wide range of quality furniture and home items, including wardrobes, cabinets, tables, storage units and decor pieces.

How do I place an order?

Simply browse our products, add your chosen items to the cart and proceed to checkout. Once your order is complete, you’ll receive an email confirmation.

Do you offer customised or made-to-order furniture?

Yes. Selected items, such as wardrobes and cabinets, can be customised. Contact us with your requirements and our team will assist you.

Are the product colours and sizes accurate?

We make every effort to ensure accurate images and measurements. However, slight variations may occur due to screen settings or handcrafted manufacturing.

🚚 SHIPPING & DELIVERY

Do you offer delivery?

Yes, Pine Centre offers delivery nationwide. Delivery rates depend on your location and the size/weight of your items.

How long does delivery take?

Delivery times vary depending on stock availability and your location:

  • In-stock items: 7-14 business days

  • Custom / made-to-order items: up to 14 business days

You will be notified once your order is dispatched.

Can I track my order?

Since Pine Centre handles all deliveries directly (not through a courier company), we do not issue tracking numbers.
However, you can contact us anytime for updates regarding your order.
Reach us via:

  • Email: (your email)

  • Phone/WhatsApp: (your number)

Do you offer express or same-day delivery?

At this time, Pine Centre does not offer express or same-day delivery.
All deliveries are scheduled based on our regular delivery routes and product availability.
If you have specific timing requirements, feel free to contact us and we will do our best to assist.

💳 PAYMENT

What payment methods do you accept?

Pine Centre accepts:

  • Credit/Debit Cards

  • PayPal / Shop Pay / Apple Pay 

  • Bank Transfer (available upon request)

Is my payment information secure?

Absolutely. Pine Centre uses Shopify’s secure, encrypted payment system to keep your information safe.

↩️ RETURNS, REFUNDS & EXCHANGES

What is your return policy?

Eligible items may be returned within 7–14 days of delivery provided they are unused, unassembled and in their original packaging.

What items cannot be returned?

  • Custom-made or personalised furniture

  • Assembled or used items

  • Clearance / final-sale items

How do I request a return or refund?

Email our support team with your order number and reason for return. We’ll guide you through the process.

🔧 ASSEMBLY & INSTALLATION

Do items come pre-assembled?

Some smaller items come ready-assembled, but larger furniture (e.g., wardrobes, beds, or tables) may require assembly.

Do you offer assembly services?

Yes. Assembly can be arranged in selected areas for an additional fee.

⚠️ DAMAGES & ORDER ISSUES

What happens if my item arrives damaged?

Please contact us within 24–48 hours and include photos of the damage. We will replace the item or offer an appropriate solution.

I received the wrong item—what should I do?

Contact us right away with your order number, and we will resolve the issue as quickly as possible.

📞 CONTACT US

If you need assistance, our team is here to help.
You can reach Pine Centre via:

  • Email: info@pinecentre.co.uk

  • Phone/WhatsApp: (add your number)

  • Website Contact Form

We respond to all queries within 24 hours.